Shipping Policy

Effective Date: 21 Jan 2025

  1. Processing Time

Orders are processed and handed to our shipping partner within 1-2 business days of payment confirmation. You will receive a shipping confirmation email with tracking once your order has been dispatched from our facility.

  1. Shipping Rates & Delivery Time

Shipping is a flat $80 per order. Estimated delivery time is 10–15 days from the date your order ships, as all orders are fulfilled internationally and require customs clearance before arrival. This applies to all orders regardless of size — there is currently no free shipping threshold.

  1. Delivery Area

Orders are fulfilled from outside the U.S. and are subject to customs clearance upon entry. Delivery times may vary beyond our standard estimate depending on customs processing, and any customs duties, import taxes, or clearance fees assessed on your order are the responsibility of the recipient. In rare cases, a shipment may be delayed, held, or returned by customs; Peptolis is not responsible for packages held, delayed, or seized during customs review, though we will work with you on next steps if this happens to your order.

  1. Tracking

Tracking information is provided by email once your order ships. Because shipments originate internationally, tracking updates may be less frequent in the early stages of transit than for domestic orders. You can also view tracking information from your account dashboard.

  1. Packaging

Temperature-sensitive compounds are shipped in insulated, cold-chain packaging to protect product integrity in transit. All orders are shipped in discreet, unbranded packaging.

  1. Delivery Issues

If your package arrives damaged, contact us within 48 hours of delivery with photographs of the damage and your order number. If your package appears lost in transit, please allow the full 10–15 day estimated delivery window to pass before contacting us — we’re unable to investigate a delayed shipment with the carrier until that window has closed.

  1. Contact

Questions about your shipment can be directed to support@peptolis.com.